How can we help?

-An adult (person aged 18+) must be present to accept delivery within the hours that have been arranged. -Have a clear walk way of at least a standard doorway to the area. -A clear, level area 3x3m prepared by removing debris, checking for animal mess, sharp edges and cover if necessary before our arrival. -Access to water, by way of outside tap and hose or internal taps. Please have hoses ready, or request to borrow one of ours before the day of delivery. If running from internatal taps, please source the correct attachments or send us a photo of the closest tap when booking. -Access to constant electric. Prefferably from a standard 13amp household socket either indoors or outdoors. The cable can reach just over 5m. Alternatively you must supply a suitable, good condition extension cable. This must be suitable for outdoor use, have a 13amp fuse, have a minimum of 2 plug sockets and be plugged directly into a mains socket (not another extension cable!) Extension cables must be completely unravelled to prevent over heating. The typical 'behind the TV' extension cable will not be strong enough. You WILL need a high quality cable.

Set up times can vary depending on the following factors: -Parking - if we have to park up the road, it will take longer to unload/load up, if you have a driveway, letting us use it will be appreciated. -Access - if access to the back garden is through a side gate with no obstruction, this will take considerably less time than navigating through a home. -Area - if the area is clear, hose and electric are ready for us on arrival, we can start setting up straight away. -Collection - if the hot tub has already been drained as instructed, we can begin our collection immeditely, a full hot tub can take upto an hour to drain. -Cleanliness - if the hot tub or any equipment has been badly soiled, we may request to clean the equipment before taking it away as this prevents damages from dirt. If the above has been considered: -Just a hot tub can take 10-20 minutes. -Hot tub and gazebo can take 20-40 minutes. -Packages can take 40-60 minutes.

We accept BACS payments before delivery. You can opt to pay cash howecer this needs to be arranged prior to installation. If payment isn't received by the date outlined in your delivery message, we reserve the right to offer the hot tub to someone else and will retain the deposit. Please note - we do not leave our equipment without payment, we do not take payments on collection.

Sometimes the hot tub pump will flash and make noise at you; don't panic! They are preset to do this to inform you that you need to do something... here's some of the most common errors: E02 - There is a problem with the water flow, the filter is probably blocked. Take it out and clean it, checking the pipes for any debris that may have become caught. Reset (below) EO3 - The pump is too cold, predominantly in winter. You need to warm the pump up to above 4*c to get it going again. This will only happen at initial set up, and should not happen once the water is circulating. Reset (below) EO4 - The water temperature is too hot, predominantly in summer. Check the temperature on the pump, if above 40*c, carefully replace some of the water with clean cold water. Reset (below) EO8 - This is an electrical message. Either a dirty filter has caused the motor to begin to overheat and the pump senses a fault; in which case you need to clean the filter. Or, if using an extension cable, it may have overheated; this happens when it is not capable of drawing the energy that the hot tub requires to heat up. This can also occur from a house hold socket where too many appliances are running off the same circuit (think hot tub, microwave, tumble dryer and a kettle all turned on... it's too much power!) If the plug from the hot tub is hot to the touch; please turn off immediately and call us on 08002884787. Keep turned off until further notice. Reset (below) If any of the above come up during your hire you will need to reset the pump; here's how: Turn the power supply off Wait for the beeping to stop Turn back on About a foot down the cable is a 'reset' button, press this Go to the pump Lower half of the back of the pump near a yellow sticker is a small reset button, push it Push the 'power' icon on the pump display (looks like a TV standby button) Press the 3 flames for heat If this does not resolve the issue, or the problem you have is different to the above please call us on 08002884787 between 0700-2300 or refer to the lay-z-spa user guide HERE(http://www.bestwayaftersales.co.uk/support/pumptroubleshooting#errorcodes)

All our hot tubs are for 4-6 adults by the recommendation of the manufacturer.

How long is a piece of string? Fill time is entirely dependant on your water pressure and varies from town to town. You can guage a rough idea by imagining filling up 6 bath tubs. (roughly 1-3 hours)

All efforts are made on our part to check weather forecasts before your hire. In cases of strong wind forecasts we may not be able to set up the gazebo. If the wind increases during your hire, you will be asked to remove the covers from the gazebo to prevent damages. All our gazebos are either pegged down, or weighted down depending on what ground they are placed on. Any damages caused to the equipment by failing to follow our instructions must be paid for.

From June to September heat time can be from 6-15 hours. From October to May heat time can be from 15-25 hours. We always deliver your hot tub at least the day before your start of hire to allow for heat times. You MUST turn on the heat as soon as filled. You can fill direct from a hot tap with the right attachments and a rubber garden hose, this is advised in colder weather.

Children may use the hot tub under strict supervision from an adult. Children under 14 years of age must have the hot tub temperature set to 37*c or below. Children must take a break at least once every 20 minutes. All users, especially children must stay hydrated. The hot tub cover must be secured between usage to prevent any unsupervised use. Posh Tubs accept no liabilty for any injury, illness or death of any users of the hot tubs.

If you are pregnant and/or suffer with ANY medical condition, including but not limited to heart/skin/blood conditions you MUST consult your GP before use. Our answer will always be 'if in doubt, the answer is no' Users do so at their own risk. We would not advise anyone with a medical condition to use a hot tub. Those with open wounds and/or infections diseases must not use the hot tub for the safety and health of others.

Between every use our hot tubs are jetwashed, sanitized with an industry grade antibacterial detergent and stored inflated to dry in our warehouse. Every new hire will receive new filter(s) and chemicals to help keep the hot tub water clean during the hire.

Yes. We are available during your hire between 0700-2300. Phone - 0800 288 4787 Text - 07872 546 153 Email - Bookings@poshtubs.co.uk(mailto:bookings@poshtubs.co.uk?subject=Help) Facebook - /PoshTubs Twitter - @PoshTubs Between the hours of 2300-0700 please refer to our FAQ's and self help guide, or visit the lay-z-spa website for more help HERE(http://www.bestwayaftersales.co.uk/support/Pumptroubleshooting#errorcodes)

We provide a free delivery service within a 30 mile radius. If you are outside of this area we will advise of the delivery fee within your enquiry quote.

It is essential that you keep your hot tub water clean and clear of any debris. This might seem like an impossible task, especially when hosting a children's party; however, it is highly important to everyones enjoyment and safety that you keep the water clean. Users should: -Shower before use -Not be wearing heavy makeup, creams, perfumes or fake tan -Tie long hair up -Remove all jewellery -Wipe/wash feet before entering to prevent any grit/grass from entering the tub -Not urinate, spit, vomit or likewise in the hot tub -Not spill food and drink into the hot tub -Not add any of their own cleaning chemicals or bathing oils such as bubble bath -Clean the filter and remove any caught items from the pipe often If actions haven't been taken to keep the water clean and clear during your hire, and the water becomes green and or has a smell, you MUST empty the hot tub, clean, and refill it. DO NOT BATHE IN DIRTY SMELLY WATER. Your hot tubs are sanitized with an industrial grade cleaner and sanitizer before your hire, are filled with clean, drinkable water from your own taps; the water only becomes dirty by wrongful use. PoshTubs accept NO liabilty for ilness, skin/eye irritation or other where the water has become dirty. YOU MUST NOT BATHE IN DIRTY SMELLY WATER.

You are required to drain the water before our collection. To do this, turn off the pump and take off the filter. Lift the plug in the bottom of the tub. Untwist the 3 pipes that join the pump and tub together. Move pump away and allow water to drain away. Please keep the plugs away from the draining water. You MUST NOT deflate the hot tub.

Yes. If you turn off the heat or the power supply the hot tub will start to cool down naturally. If you forget to turn the heat on, it isn't going to heat up. Posh Tubs will not be held responsible for any loss of use where the customer has failed to follow the instructions at set up. The hot tubs reach a maximum temperature of 40*c, they are usable for children from 28* and for adults from 35* comfortably in summer or from 30* for children and 37* for adults in winter from experience.

The pipe may be cross threaded slightly, we all know how easy this can happen, just think about the top of a drinks bottle! All you need to do here is slightly untwist the widest part of the connection ANTI-CLOCKWISE to loosen it, and retighten.